Company

Legal & General Investment Management is one of Europe’s largest asset managers, offering investment solutions to a broad range of clients globally.

https://www.lgim.com/

Headquarters

London, UK

Portfolio

Industrial, office, retail

Products Used

– Find a Space
– Neighborhood
– Sustainability
– Stacking Plan
– Leasing
– News Posts

Legal & General Investment Management uses ility’s technology to accelerate its digital strategy across the entire portfolio. Through their platform, Vizta by Legal and General, ility has enabled LGIM to drive collaboration between owners and occupiers in order to achieve their company wide goals.

Leveraging Data to Reach Sustainability Goals

LGIM aims to build a better future by making a societal and environmental impact, which is why they have pledged to achieve Net Zero Carbon emissions by 2030. In order to achieve this goal, they have leveraged ility’s integrations with MRI and Deepki to present real-time leasing and energy consumption data. This data is presented in an actionable format that enables occupiers to monitor their consumption on a unit and property level and actively participate in achieving net zero goals.

LGIM realizes they need occupier support in order to achieve net zero which is why they’ve gone a step further to engage with occupiers on their sustainability data. Through utilizing ility’s integration with Tidio, ESG agents can live chat with occupiers about their data and provide support along the way.

As quoted by Mark Tyson, Head of Property Operations for LGIM Real Estates, “For the first time, occupiers are benefitting from our wider asset management expertise, carbon reduction experience, economies of scale and investment in technology to help them deliver their individual strategies. As a result, we better service our occupiers and the communities in which we reside, as well as build a more diversified and resilient income for our investors.”

Understanding Customer Behavior

LGIM utilizes ility’s real time insights in order to observe customer behavior and act on it. Through ility’s native Find a Space module, LGIM markets available properties and floorspace units within those properties. While meeting compliance and regulations, they’re able to see tenant behavior on this module and proactively engage with tenants on the spaces they are interested in. This allows LGIM to continually foster relationships with their occupiers and drive new business forward.