The Operating Intelligence Layer for real estate
Turn your property data into performance.
ility connects the systems you already own, turns data into action, and helps increase NOI and asset value.
Portfolio Performance
Stable · +2 QoQ
Recommended focus · this morning
Leasing, service and building data show stable portfolio performance, with operational quality declining at Riverside Tower. Three high-value renewals now have recommended actions for the next 90 days.
Signals driving performance
Occupancy
91
↗Expansion demand increased this quarter.
Renewal Score
82
→Three renewals enter their decision window.
OPERATIONAL QUALITY
65
↗Maintenance backlog increased at Riverside and North Plaza.
Service Quality
79
→Response times now exceed portfolio target.
Recommended actions · ready to start
- REVIEW CUSTOMER 360 →
Review renewal strategy for Acme Consulting
- OPEN OPERATIONS SUMMARY →
Assess operational performance at Riverside Tower
- REVIEW EXPANSION OPPORTUNITY →
Evaluate expansion opportunity for Orion Financial
From lead to renewal
One connected workflow. Across the tenant lifecycle.
ility captures demand, moves deals forward, automates onboarding and service, then identifies the actions that protect retention and grow revenue.
01
Attract & engage
02
Lease & onboard
03
Live, work & interact
04
Operate & deliver
05
Retain & grow
Attract & engage
Prospects discover the right space, before they enquire.
Capture enquiries from web and email, create the opportunity automatically, match it to available space and route it to the right leasing manager.
Available
3 SPACESLevel 24, One Ridge Tower
412 sqm · Fitted · Available Aug
Fits your 6–8 person team
AI workspace match
Recommended: Ridge Tower L24 — closest match to team size, budget and commute.
Lease & onboard
From heads of agreement, to keys in hand.
Coordinate inspections, communications and approvals, then use AI to draft the Heads of Agreement. When the deal closes, automate access, parking, identity and workplace provisioning.
Deal progression
- Opportunity created✓
- AI-drafted HoA✓
- Digital approval✓
- Tenant activation…
- Access provisioned
Provisioning · automatic
Live, work & interact
The building, in their pocket.
Give tenants one place for access, visitors, meeting rooms, amenities, events, services and payments — supported by an AI concierge that can answer, recommend and complete requests.
Concierge
9:41You
Book a room for 4 at 2pm today.
Concierge
Boardroom L18 — 2:00–3:00pm. Coffee for 4 arranged.
Visitor arriving
2 MINSarah Chen — Meeting with Amelia at reception.
Community · this week
Rooftop coffee tasting · Thu 8am. 34 neighbours going.
Operate & deliver
Every property manager, running with signal.
Automate work orders, reporting, escalations and approvals. Monitor service quality and building performance, with daily priorities and recommended actions surfaced for each property manager.
Today · property manager
4 PRIORITIES- HVAC alert · L12Dispatch
- Renewal — Aster LegalPrepare
- Visitor spike · lobbyStaff up
- Cleaning SLA · L07Review
Live occupancy
72%
+8% vs last Tue
Retain & grow
Renewals become relationships. Not renegotiations.
The Tenant Renewal Score combines financial health, space utilisation, engagement, satisfaction and operational experience — flagging risk early with a recommended retention or expansion action.
Renewal score
86
StrongAster Legal · 3,240 sqm · 4.2yr
Tenant summary
Headcount grew 22% this year. Booking meeting rooms 3× more than lease size supports. Expansion opportunity: L25.
94%
Renewal rate
1.6×
At-risk saves
+18%
Expansion NOI
End to end
Faster lead-to-lease. Lower cost to serve. Better tenant experiences. Earlier retention action. One connected workflow improving NOI across the lifecycle.
Industries
One operating layer. Built around the work.
Deploy the capabilities you need without replacing your existing stack — each one connected to the same customer, property and portfolio data.
Commercial
Shorten the path from lead to lease
Capture enquiries, match available space, coordinate inspections, draft agreements and surface renewal risk across the portfolio.
EXPLORE →Residential
Automate the resident lifecycle
Connect enquiry, application, lease, onboarding, access, service requests, communications and renewal in one operating workflow.
EXPLORE →Flexible workspace
Run workspace as a service
Manage leads, memberships, bookings, access, services, billing and engagement across every location from one platform.
EXPLORE →Clubs & Hospitality
Turn service into loyalty
Give teams one member record across concierge, dining, events, bookings, payments, preferences and loyalty.
EXPLORE →Operationalising data
From data to performance. Without another system to manage.
ility connects the systems you already run and aligns every dataset to a business process — turning signals into recommendations, actions and accountable workflows.
Data · customer, property and portfolio signals
12,847TODAY
Data, workflow and people. In one operating layer.
Property Manager
Unit 1200 onboarding is complete. Employee details are approved and passes are ready to issue.
OWNER
Riverside's Operating Quality Score fell below target as its maintenance backlog increased.
Asset Manager
Aster Legal's renewal score fell 12 points, driven by underused space and slower service response.
Leasing Manager
A new 40-person enquiry has been captured, qualified and matched to three available spaces.
OCCUPIER EXPERIENCE
Twenty-three new residents have not used an amenity or attended an event since move-in.
FACILITIES MANAGER
A water leak in Building C has affected three apartments and breached the response SLA.
Commercial discovery workshop
Find where data, friction and revenue leakage sit in your portfolio.
We’ll map where automation can reduce cost, create revenue and improve retention — then build the business case around measurable performance.