Privacy Policy

Ility Inc. (“ility”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or interact with our services.

Information we collect

We may collect personal information that you provide directly to us, such as your name, email address, company, job title and any other information you provide when you contact us, submit a form or request a demonstration.

We may also automatically collect certain technical and usage information when you visit our website, such as your IP address, browser type, device information, approximate location, pages visited, traffic source and information about how you interact with our website.

How we use your information

We may use your information to:

• Respond to enquiries and requests
• Arrange demonstrations or meetings
• Provide information about our products and services
• Operate, maintain and improve our website
• Understand how visitors use our website
• Measure the performance of our website
• Maintain the security of our website and services
• Comply with applicable legal and regulatory requirements

Cookies and analytics

Our website uses cookies and similar technologies to operate the website and understand how it is used.

We use Google Analytics to collect information about how visitors interact with our website, such as pages visited, traffic sources, session information, approximate location, and browser and device information. We use this information to understand website usage, measure performance and improve our website and services.

Google Analytics may use cookies and similar technologies to collect and process this information. Where required by applicable law, analytics cookies will only be used after you have provided your consent.

You can accept or reject non-essential cookies and manage your preferences through the cookie controls available on our website. You can change or withdraw your preferences at any time through the Cookie Preferences link on our website.

How we share your information

We do not sell your personal information.

We may share personal information with trusted service providers that help us operate our website and business, including providers of website hosting, analytics, communications and customer relationship management services.

These service providers may process personal information on our behalf and are permitted to use it only as necessary to provide their services to us, subject to applicable contractual and legal requirements.

We may also disclose personal information where required by law, regulation or legal process, or where reasonably necessary to protect our rights, users or services.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet applicable legal, regulatory and business requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Your rights

Depending on where you are located, you may have certain rights relating to your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your personal information
• Withdraw consent where we rely on your consent to process information
• Request a copy of certain personal information in a portable format
• Lodge a complaint with an applicable data protection authority

These rights may be subject to exceptions and limitations under applicable law.

To exercise your rights or ask a question about how we use your personal information, please contact us using the contact details available on our website or write to us at the address below.

International transfers

Ility Inc. operates internationally, and we and our service providers may process personal information in countries other than the country in which it was collected, including the United States.

Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.

Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies or legal requirements.

Any changes will be published on this page with an updated “Last updated” date.

Contact us

If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise your privacy rights, please contact us through our website or write to: