ility

Industries · Clubs & Hospitality

Built for
clubs & hospitality.

ility manages the complete member lifecycle — from application through dining, events and long-term loyalty — on one operating layer.

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Sophisticated private members club lounge at dusk

One platform · every stage

The customer lifecycle

One journey. Five stages.

The same operating layer supports every step — from first enquiry to long-term retention.

  1. 01

    Attract & engage

    Curated interest, curated application.

    • Digital membership cards
    • Guest invitations
  2. 02

    Lease & onboard

    Welcomed the way the brand deserves.

    • Membership management
    • Onboarding
  3. 03

    Live, work & interact

    Every moment, personally understood.

    • Dining reservations
    • Event booking
    • AI concierge
  4. 04

    Operate & deliver

    Hospitality teams, prepared for every guest.

    • Digital access
    • Benefits
    • Marketplace
  5. 05

    Retain & grow

    Members become advocates.

    • Community
    • Messaging

Featured capabilities

One platform. Every capability clubs & hospitality teams rely on.

ility brings the best technologies together into a single operating experience — so your team, and your customers, never have to think about which system does what.

01

Membership Management

Every member profile, status and benefit tracked in one place.

02

Guest Invitations

Members invite guests seamlessly with pre-registration and access handled in one flow.

03

Dining Reservations

Restaurant, private dining and special events booked without leaving the member app.

04

Event Booking

Clubs programme rooms, classes and experiences with live availability and waitlists.

05

Benefits

Member perks, partner offers and entitlements surfaced automatically.

06

Marketplace

On-property services and retail wrapped into a single commerce experience.

07

AI Concierge

An always-on assistant for reservations, requests and club information.

08

Digital Access

Seamless, mobile-first entry to the club, rooms and amenities.

09

Community

Members connect, discover groups and stay engaged with the club's social layer.

10

Digital Membership Cards

One mobile credential for access, identification and check-in.

11

Messaging

Members message staff and each other in one secure, club-native channel.

12

Customer 360

See every interaction, preference and engagement signal in one place.

Outcome

Deliver premium member experiences while increasing engagement and operational efficiency.

“Our team walks up to every member already knowing them. The software disappears; the hospitality stays.”
General Manager · Private members club

See it live

The same platform. Shaped for clubs & hospitality.

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