The missing layer
An operating intelligence layer for real estate.
ility runs across the systems you already use, connecting people, data and workflow so that information always leads to a decision — and a decision always leads to action.
We are not here to replace the technology you have bought. We are here to unlock the value that is still trapped inside it.
The real problem
Real estate has been digitised.
Operations remain fragmented.
Over the past two decades, the property industry has adopted CRMs, property management systems, ERPs, building management, access control, ESG platforms, tenant apps and analytics tools. Yet most teams still spend their days chasing emails, updating spreadsheets and moving work between systems by hand.
That is not a technology gap. It is an operational gap.
- Systems store the data.
- Reports describe what happened.
- Analytics suggest what might.
- People close the gap.
People are the ones who lease space, keep tenants and resolve work orders. ility makes sure they have what they need, the moment they need it.
From data to action
You have more data than ever.
Most of it never reaches the front line.
The value is not in collecting more data. It is in closing the gap between what the building knows and what the team does.
01
Data
02
Insight
03
Recommendation
04
Action
05
Workflow
06
Performance
01
Data
02
Insight
03
Recommendation
04
Action
05
Workflow
06
Performance
The operating layer
Above your stack.
Not instead of it.
ility sits above the enterprise systems you already run — coordinating identity, workflow, customer context and intelligence across the organisation.
Layer 04 · Experience
Experiences, Workflows & AI
Journeys, automations and intelligence operating consistently across every system.
Layer 03 · Customers & Teams
Customers & Teams
One seamless experience for every tenant, member and team member.
Layer 02 · Operating layer
ility
One shared operating model across data, identity, workflow and intelligence.
- Customer Context
- Automation
- Decision Support
- Orchestration
Layer 01 · Foundation
Enterprise Technology
The systems your organisation already runs. Kept in place. Connected, not replaced.
Connected across every domain
One layer over your
existing technology.
Vendor-agnostic by design. ility coordinates across the domains that already run your business, without replacing them.
Identity & Authentication
Single Sign-OnUser ProvisioningIdentity ManagementProperty Management
LeasingAsset ManagementWork OrdersOccupancyWorkplace Management
BookingsDesks & RoomsVisitorsWayfindingFinance & ERP
BillingInvoicingRevenueGeneral LedgerBuilding Systems
HVACLightingComfort ControlIoT SensorsAccess Control
Mobile KeysCredentialsZonesAuditVisitor Management
Pre-registrationHost NotificationsComplianceParking & Mobility
BookingsEV ChargingBay AllocationSustainability & ESG
EnergyCarbonUtilitiesReportingHospitality & POS
Food & BeverageMembershipsPaymentsCommunications & CRM
MessagingCampaignsCustomer RecordsProductivity & Collaboration
CalendarsEmailDirectory
The full customer journey
From first enquiry
through to renewal.
Built as a set of connected micro-services, ility can deploy as a complete package or feature by feature — fitting around the systems you already have.
01
Lead generation
A self-guided, web-based experience that matches available space to each enquiry.
→ Space matched to enquiry
02
Lead capture & creation
Leads arrive from web, email or referral and are auto-created with smart space matching.
→ Lead created automatically
03
Lead management
Communicate, book inspections, offer fit-out or furniture packages, assign tasks.
→ Inspection & tasks assigned
04
Lease generation
AI-assisted Heads of Agreement drafting through to handover, removing manual back-and-forth.
→ ~45 min saved per HoA
05
Tenant experience
Automated onboarding, AI Concierge for bookings and services, memberships and payments.
→ Engagement signals captured
06
Retention & performance
Service quality, building performance and tenant experience monitored continuously.
→ Renewal risk surfaced early
Customer 360
One living
customer record.
Every interaction on the left populates the same connected profile. Not a separate product — the natural output of the platform running.
- 01Space matched to enquiry
- 02Lead created automatically
- 03Inspection & tasks assigned
- 04~45 min saved per HoA
- 05Engagement signals captured
- 06Renewal risk surfaced early
Prepared by AI
Connected context becomes prepared work.
- Tenant Renewal Score calculated
- Expansion opportunity detected
- Proposal and HoA drafted
- Meeting briefing prepared
- Work orders triaged against SLA
People still make the decisions.
Built for every role
One platform.
Different outcomes for different people.
Role · 01 / 05
Tenant / Occupier
Zero friction, from move-in to renewal.
Business outcome
Faster service, better use of space — and a tenant far more likely to renew.
What they get
- A single place for access, bookings, requests and services
- Self-service for everyday tasks, from badging to amenity bookings
- Clear visibility of billing, leasing and ESG data
- A direct line to the landlord
Modules in play
- AI Concierge
- Bookings
- Digital access
- Visitor management
- ESG dashboard
- Payments
AI with purpose
AI is not the goal.
It is the mechanism.
Every proposal drafted
reduces labour
Every meeting briefing
saves time
Every enquiry answered
improves service
Every renewal risk identified
protects revenue
Our AI ecosystem routes each task to the most appropriate intelligence source — balancing quality, security, speed and cost.
Portable by design
One operating model.
Multiple industries.
The customer journey changes across asset classes. The underlying operating model does not.
Start here
Start with your priorities,
not our product.
We run a commercial discovery workshop. In two hours we map your data, identify friction and revenue leakage, and build a business case for automation.